Victor Exotica

TRIPTASTIK HOLIDAZE TRAVEL AND HOSPITALITY PRIVATE LIMITED

(Booking, Cancellation, Refund & Guest Policy)

1. Booking Confirmation

• All bookings are confirmed only after full or partial payment (as applicable) is received and a booking confirmation voucher is issued by Triptastik Holidaze.
• Bookings remain subject to room availability until confirmation is sent.
• The guest is responsible for verifying all booking details immediately upon receiving the confirmation voucher.

2. Cancellation Policy

As Triptastik Holidaze acts as a booking and hospitality management partner for multiple hotels, resorts, villas, and homestays, cancellation policies may differ by property.

Unless otherwise stated in the booking confirmation:

• Cancellation more than 15 days before check-in: Eligible for refund after deducting applicable processing charges.
• Cancellation 8–14 days before check-in: Up to 50% cancellation charges may apply.
• Cancellation within 7 days of check-in: 100% cancellation charges apply.
• Bookings during long weekends, festivals, peak seasons, and blackout dates may be non-refundable.
• Any property-specific cancellation policy mentioned during booking or on the confirmation voucher shall override this standard policy.

3. No-Show Policy

• Failure to check in on the scheduled arrival date without prior written notification will be treated as a No-Show.
• No refund or credit will be provided for No-Show bookings.
• The property reserves the right to release the room after the applicable check-in period.

4. Booking Modifications

Modification requests are subject to availability and approval by the accommodation partner.

Changes may include:

• Change of travel dates
• Guest name corrections (where permitted)
• Room category upgrades
• Reduction or extension of stay

Additional charges may apply due to:

• Rate differences
• Seasonal pricing
• Property modification fees
• Administrative charges

Modification requests should preferably be made at least 72 hours before check-in.

5. Refund Policy

Approved refunds will be processed only after receiving confirmation from the accommodation partner.

• Refunds are made using the original payment method.
• Processing time is generally 7–14 business days, depending on the payment provider and bank.
• Convenience fees, payment gateway charges, taxes (where applicable), and service charges are non-refundable unless otherwise stated.
• Refunds are subject to the property’s cancellation policy.

6. Early Check-Out

• No refund will be provided for unused nights in case of early departure unless specifically approved by the accommodation partner.

7. Guest Policy

Guests are required to:

• Carry a valid government-issued photo ID at check-in.
• Present the same ID used during booking if requested.
• Follow all property rules and local regulations.
• Respect other guests and property staff.
• Be responsible for any damage caused during their stay.

The property reserves the right to refuse check-in or terminate the stay in cases involving:

• Misconduct
• Illegal activities
• Excessive disturbance
• Violation of property policies
• Providing false guest information

8. Check-In & Check-Out

Unless otherwise specified:

• Check-in: From 1:00 PM
• Check-out: By 11:00 AM

Early check-in and late check-out are subject to availability and may incur additional charges.

9. Child Policy

• Children below the age specified by the property may stay free when using existing bedding, subject to the property’s policy.
• Additional beds, mattresses, or meals will be charged separately where applicable.

10. Force Majeure

Triptastik Holidaze and its accommodation partners shall not be liable for cancellations, delays, or service interruptions arising from events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Landslides
• Epidemics or pandemics
• Government restrictions
• Civil unrest
• Strikes
• Weather conditions
• Transportation disruptions

Refunds, if any, will depend on the accommodation partner’s policy.

11. Pricing & Availability

• Prices are dynamic and subject to change until the booking is confirmed.
• Errors in pricing due to technical or human mistakes may result in cancellation or revision before confirmation.
• Promotional offers cannot be combined unless expressly stated.

12. Liability

Triptastik Holidaze acts as a booking facilitator and hospitality management company.

While we strive to ensure accurate property information and a seamless booking experience, the accommodation partner remains responsible for:

• Room quality
• Amenities
• Services
• Food & beverages
• Maintenance
• Safety standards
• On-property operations

Our liability is limited to the amount paid for the booking unless otherwise required by applicable law.

13. Contact Us

For booking assistance, cancellations, modifications, or refund requests, please contact:

TRIPTASTIK HOLIDAZE TRAVEL AND HOSPITALITY PRIVATE LIMITED.

📧 Email: support@triptastikholidaze.com
📞 Customer Support: +91 8975 78830
🌐 Website: www.triptastikholidaze.com